An individual, or group of individuals can form a company and offer the greatest product or service known to man, but if they haven't performed due dilligence up front in planning and implementing a robust customer support system, they're going to be in for some tough times.

If we put all of our focus on processes, systems, strategies and procedures we may lose track of something very important. Customers are people first.

Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you're well positioned to completely regain the goodwill of unhappy customers after any service mishap.

Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money. Each self-serve lane contains two to three self-serve scanners. Retailers have an average of two to four self-serve lanes. Retailers are saving each store an average of four to eight cashiers� salaries per store. One attendant is assigned to these self-service machines. Hypothetically, if stores are paying full time cashiers $7 per hour, they are now saving $14,000 annually in wage expenses for each cashier that they do not have to hire. Multiplied by four to eight cashiers, each store saves $56,000 to $112,000 per year on wage expenses. This simple calculation does not even count other benefits that companies pay to their cashiers, such as healthcare, vacation pay, sick pay, 401(k), pension benefits and tuition assistance.

Have you seen any customer service miracles lately? If you work with customers in retail, there are several rules you must follow to ensure that your customers keep coming back.

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Sales is one of the most exciting professions. It is also one of the toughest professions. Selling to customers can be a real task. If by any chance, you get a tough buyer, you will need all the training to sell to him/her.

Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.

I have said in some of my other articles that a hosting company needs to provide good customer service to succeed. From past experience I know how annoying it can be for a client if their host doesn�t have a good support system in place. Many clients will expect fast replies to their support questions, and if you cannot supply this you may start to lose clients. For a hosting company to be successful, they must be able to attract new clients to their service and keep their...