Statistics consistently reinforce that the biggest challenge in today�s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise�I�ve seen anywhere from $6500 to $10,000 quoted per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure?

Live chat customer service works like a voice support; this however is not on the telephone but rather through chatrooms. This is the best case of course, because there are times when you may not have live operators to handle your request for support, and thus you will receive an automated response for your queries.

This article explains how customer service has changed into customer care. The successful restaurants always knew this.

The bottled water business consists of the manufacturing and delivery of quality water in small packages or large containers such as 5 gallon bottles. Each individual bottled water company provides an implicit promise that it will manufacture tand deliver the highest quality product on time.

This article gives an overview of the positive effects of having good customer service in the food industry. Return customers, word-of-mouth advertising, and being unique as there has been a decrease of good customer service will be the reward.

Do you provide a service to your customers? You do, if you do any type of work. Are you interested in setting yourself apart from the pack? If so, you can make more money as long as you are committed to providing service that goes above and beyond what is expected.

For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. CRM is the managing of all business and interactions with customers. The main purpose of Customer Relationship Management is to allow businesses to better manage their customers through the introduction of reliable systems, processes and procedures for inter...

Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have �satisfied� customers. No! What we all should be seeking is to have loyal customers. But how can you turn a satisfied customer into a loyal one?

Customers are now in charge. Thanks to the growth of the Web, it is easier than ever to comparison shop and switch from one business to another with the click of a mouse. However, research has found that in the online market, customers yearn for trustworthiness more than ever. Customer relationships are a company�s most valuable asset - worth more everything else combined as no customers = no business. Getting and keeping more customers who stay with you longer is crucial...

Below are six steps that you can take to continue to raise your own standards of excellence. These steps will make it easier than ever to stand out, be noticed, and have greater levels of success and satisfaction.