Call center script creation has many pitfalls that can leave your operators and your callers confused. Here are some suggestions for clear communication.

This article contain info on movers. What you schall consider when your moving and why you should hire a mover.

What to do when you got to answer a call when you can�t!

Having an effective complaint handling process is important but it�s more effective to know what your customers could complaint about and put it right before it happens. But what are the areas that can go wrong?

Every company should have at least some basic "CRM Technology" to track and serve their customers.

This articles shows where companies are going with their customer service and what individuals can do about it.

You probably won't have been in business too long before you get your first complaint. It just can't help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can't please all of the people all of the time, even if you run yourself ragged trying -- there will always be someone who's not happy with what you've done. So what can you do about it? Don't Be Rude or Dismissive. The custo...

Good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service. In addition to the basics, here are five new areas of customer service that must be addressed to keep customers happy.

You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. This is not just about the product or service that you are selling; it's about looking after the people buying them from you too...

Do you get frustrated calling a hot line for many times and still no answer whatsoever? Do you hate bringing your machine to the store and waiting for days for the service? Do you want quick response and assistance from product manufacturers? The answer is the modern 247 support service.