Here's a field-tested and proven model for coaching call center agent phone calls. It's highly effective for improving quality, yet profoundly simple to execute.

Here are Seven Business Growth W.O.W.� tactics for increased market share that you can deploy now:

Don't take the bait when dealing with difficult customers.

Learn exactly what not to do when dealing with upset customers.

If you�ve been in business very long, you�ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that�s going to �shut your business down� because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete advantage of your money-back guaranty. My favorite has to be the one that calls and screams vulgarities into the phone for apparentl...

Place Support is a comprehensive voice-chat-email support service provider. We take care of your customers, providing 24-7 and 9-5 customers support freeing up your time to focus on other parts of your business. Our unique method allows us to bring these services to you at a very affordable price.

The very foundation of outsourcing means getting someone to handle your work, a partner in business. Ideally the outsourcing consultant or company should have a similar vision as yours and solid work ethics.

The Federal Rules of Civil Procedureีs recent emphasis on producing electronically stored information requires that the e-discovery team understands the collection and processing choices to be made and their ramifications.

The Federal Rules of Civil Procedure�s recent emphasis on producing electronically stored information requires that the e-discovery team understands the collection and processing choices to be made and their ramifications.

Employers need good employees as much as the reverse holds true. Therefore, a partnership should exist between the two.