Hosting an intranet with an Application Service Provider is usually the only way a small company can afford to have one. There are security issues to consider, but most of the time the advantages far outweigh the disadvantages.

Efficient call center service can help your business grow by providing excellent customer service support

To increase customer satisfaction follow these easy steps when handling customer calls.

Here are 5 ways to make the most of the first few seconds of your call and 3 ways to make the most of the last few seconds.

With so many automated answering services for businesses out there, customers often find themselves extremely frustrated, wishing they could talk to a live answering service instead. Answering services have gone the route of letter writing � it�s all gone to computers in an attempt to make life simpler. However, most customers prefer to talk to an actual person when it comes to their concerns, rather than a cold, unfeeling machine.

As a customer of any service or product - how do you feel when your Email is ignored, your voice mail message is never answered, and you don�t get any feedback or concern, at all, from customer service? We all feel the same � nobody likes to be ignored. The shame of all this is that customer service is getting worse on a global scale.

Honoring individuals for their achievements may say a great deal about the person but can also demonstrate the sincere appreciation of the one awarding and recognizing the recipients� success.

Providing excellent customer service is the only way to really differentiate your company from competitors. Follow these 4 steps to elevate your customer service and relieve yourself from a great deal of stress.

Good customer suervice is crucial to success in business; there's nothing high-tech about helping customers get exectly what they need. But technology can make the process easier and more efficient.

While some surveys show that 9 out of 10 consumers are unaware what their credit score is, I'd like to quickly share with you how your credit score could be costing you a fortune (in more ways than you can imagine).