What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: cleanliness.

Intranets and extranets are now available that meet the rigorous security requirements of the healthcare industry.

Think of Upselling as "Up-Servicing". Surveys and research has found that offering products your customers might find useful is a proactive effort on your part that conclusively leads to increased satisfaction and loyalty.

The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer�s complaint into a positive.

While companies focus on external customer service little attention is being paid to the effect poor internal customer service has on customer satisfaction. By improving customer service within the organization you can enhance the customer service your external customers receive.

Some customers are just plain difficult. They are always complaining, they are picky, know-it-alls, egocentric, faultfinders, constant complainers, unreasonable, demanding�you know these customers. Here are 7 insights that will help you gain the upper hand with difficult customers and ultimately regain their goodwill.

Here are 6 sure-fire ways to get demanding, angry, and unreasonable customers to back down

Avoid these common pitfalls when dealing with tough customers.

Statistics show that, on average, U.S. companies lose half of their customers every five years.

This article provides information on bookkeeping and accounting resources. If you are looking for a professional bookkeeping and accounting services provider, this article will help you to identify the areas which you should be looking while choosing a service provider.